General Terms and Conditions

All reservations and agreements are subject to our General Terms and Conditions, as filed with the Trade Register of the Chamber of Commerce in Delft.

General Terms and Conditions of Stadsherberg de Mol BV.
(Stadsherberg de Mol)
established and with registered offices at 2611 RP Delft, Molslaan 104

Filed on August 8, 2001, with the Chamber of Commerce in Delft under number 18124530

Article 1: Definitions

The following terms in these terms and conditions shall always be understood as follows:

1. Stadsherberg: Stadsherberg de Mol BV, trading under the name Stadsherberg de Mol.

2. Client: The natural person or legal entity to/for whom arrangements are arranged or services are provided based on a verbal or written agreement.

3. Reservation: The verbal or written agreement that sets out the arrangements between the Client and Stadsherberg.

4. Guest: The client, as well as all persons accompanying them when using the reservation.

5. Cancellation: The written notification from the client to Stadsherberg that one or more reservations will be waived or not used.

6. No-show: The failure by the client to use, or not fully use, one or more services and/or packages, as stated and agreed in the reservation, without cancellation.

7. Reservation value: The total value of a reservation, including services provided or to be provided by third parties.

Article 2: Applicability of these terms and conditions

1. These general terms and conditions apply to all transactions and reservations between Stadsherberg and its clients, unless the parties have agreed otherwise in writing.

2. If the Client is an intermediary placing a reservation on behalf of a client, this reservation is deemed to have been placed (partly) at the expense and risk of this intermediary.

3. If Stadsherberg issues a quotation, this quotation is entirely non-binding until it has been mutually confirmed in writing. At that point, the quotation becomes a reservation.

Article 3: Obligations and Restrictions

Stadsherberg is obligated to provide the agreed facilities and services at the scheduled time, in the quantity and quality that is customary or agreed upon, except in the following cases:

a. in the event of force majeure, as referred to in Article 8;

b. if the Client and/or their guests fail to appear or appear more than one hour later than the scheduled time (the reservation will then be considered cancelled, without prejudice to the provisions of Article 4);

c. if the Client fails to pay the deposit or down payment described in Article 5, or fails to do so on time;

d. If the client fails to comply, or fails to comply fully, with their obligations towards Stadsherberg in any way whatsoever;

e. If the client and/or their guest(s) do not behave in accordance with the Stadsherberg’s standards, regulations, and house rules. In these cases, Stadsherberg is entitled to refrain from or discontinue providing services. Guests must leave Stadsherberg upon first request. In this case, the client is obligated to pay for the entire booked package in full and immediately.

Article 4: Cancellations

1. The client is not entitled to cancel a reservation unless they offer to unconditionally pay the applicable percentage fee, as described in Article 4.3. Cancellation must be made in writing and is deemed to have been made on the day it is received by Stadsherberg.

2. If, at the client’s request, Stadsherberg has contracted certain services with third parties for If the reservation is made (such as hiring artists), the agreed-upon price must always be fully reimbursed by the client. If these services are included in a total price (including food & drinks) agreed upon with the client, these services will be charged at the standard “individual” price.

3. In the event of cancellation, the client, in addition to the fee referred to in Article 4.2, owes the Stadsherberg the fee indicated below:

a. No fee is due for cancellations made more than 45 days before the reserved time.

b. A ​​fee of 25% of the reservation value minus the costs referred to in Article 4.2 will be due for cancellations made between 45 and 31 days before the reserved time.

b. A ​​fee of 50% of the reservation value minus the costs referred to in Article 4.2 will be due for cancellations made between 31 and 14 days before the reserved time.